Getting your ticket

Getting your ticket

How do I collect my tickets from a Self Service Ticket Machine?
You can pick up your ticket(s) from one of the self-service ticket machines at key mainline stations or selected locations. Collection is easy you only ...
Which stations have self-service ticket machines?
You don't need to pick up your tickets from the station you selected when making a booking. You can collect from an enabled machine at any one of over...
Collecting tickets when paying with PayPal
To collect your tickets you'll need the collection reference number and any debit/credit card, it does not have to be associated to your PayPal account...
Mobile Tickets: Alternative routes involving the London Underground
Mobile Tickets and etickets aren’t valid for the London Underground so if you book a journey with us that travels through London on the tube, we won’t offer...
What are etickets?
etickets are a great way to make train travel more convenient. With no need to queue for tickets at the station, you're free to head straight for your ...
What should I do if I have not received my booking confirmation?
Please check your junk/spam folder to make sure the confirmation email has not been sent there. Confirmations are not essential for travel as the same b...
Where can I access My Account?
To access 'My account' please click My account