Advance Single Tickets
Advance Single tickets are non-refundable, but you can change them.
Changes are only permitted for a different date or time of travel, and the journey must still be between the same departure and arrival stations.
You’ll need to make any changes at least 15 minutes before your original train is scheduled to depart.
If your new ticket is more expensive, you’ll need to pay the difference in fare, plus an admin fee per person, per ticket. Please note, you cannot exchange for a cheaper fare than your original.
To make changes online, head to My Bookings.
Off-Peak, Super Off-Peak and Anytime Tickets
These tickets cannot be changed, but they are refundable. This means you can cancel your existing ticket and then buy a new one that suits your travel plans. Full details can be found in our FAQ on cancellations.
Remember, these are flexible tickets—so before cancelling, it’s worth checking if your ticket is already valid for your new travel time or date.