Online Seat Reservations

For all Advance purchase fares booked on our website customers will automatically be given either a reservation or a counted place on the train.

For Anytime fares the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train.

We are not always able to reserve seats. This could be because:

  • The train services you are travelling on do not offer seat reservations. e.g. if it is a short journey.
  • The train on which you wish to travel is full at the time of booking.
  • The train company may not have released seat reservations yet.  This is done up to 12 weeks ahead of travel.

Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.


Reserving a Seat After Making a Booking

A seat reservation can be requested up to 2 hours before travel by calling our customer support team on 0344 811 5111. Alternatively you can visit your local station and arrange a reservation. This is subject to the Terms and Conditions of the ticket and availability is not guaranteed.