How can I refund my ticket? : Northern Railway

When may I claim a refund?

You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. Requesting a refund is the same as cancelling your tickets and is the best option for you if you are no longer going to travel. If you still wish to travel but need to change the dates or times of your journey then click here for more information.

What reason do I need to refund a ticket?

Providing the terms and conditions of your ticket permit a refund then you do not need to give a reason for cancelling your ticket.

	Advance	Anytime	Off-Peak	Super Off-Peak
Refund Permitted	No	Yes	Yes	Yes
Administration fee	n/a	£10	£10	£10
Change of Journey	Yes	Yes	Yes	Yes

For more information please select your ticket type:

Advance
Off-peak/ Super Off-Peak
Anytime

Advance

Advance tickets are not valid for refund - If you still want to travel on the same route but a different date or time then you can change your ticket instead. Click here for more information.

Anytime

Anytime tickets are refundable.

How can I request a refund?

Requesting a refund online is easy. Start by logging into My Account click on 'Order status and refund applications' and follow the simple instruction provided. Your refund request will be handled by our dedicated refund team and the whole process should take no longer than 10 days. Once we've done our bit and told your card issuer it can take up to 5 days for this credit to appear on your statement. There is a £10 minimum admin fee for all refunds.

Where do I send my unused tickets?

Northern Refunds
PO Box 23972
Edinburgh
EH3 5DA

What if I have purchased tickets to be collected at a Self Service Ticket Machine?

Request a refund by logging into My Account click on 'Order Status and Refund Applications' and follow the simple instruction provided. If you have already collected the ticket(s) they will need to be returned to the postal address provided above.

If you have not collected the ticket(s), requesting the refund online is all we require to initiate the process.

What if I purchased the tickets over the phone?

Please call us on 0344 811 5111 to arrange a refund.

Off-peak/ Super Off-Peak

Off-Peak and Super Off-Peak are refundable.

How can I request a refund?

Requesting a refund online is easy. Start by logging into My Account click on 'Order status and refund applications' and follow the simple instruction provided. Once requested the refund will be handled by our dedicated refund team and should be processed within 10 days from receiving the ticket(s). There is a £10 minimum admin fee for all refunds.